Privacy policy

Last updated: July 1, 2026

At FAVELA DROP, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect the information you provide when visiting our website or placing an order.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

To provide you with the best possible shopping experience, we collect certain personal information when you visit our website, place an order, contact our support team, or interact with our services. The information we collect may include:

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment and transaction information
  • IP address and device information
  • Browsing activity on our website

How We Collect Information

We collect personal information directly from you when you place an order, create an account, contact us, or subscribe to our newsletter. We also collect certain information automatically through cookies and similar technologies while you browse our website. In some cases, we may receive information from trusted service providers involved in payment processing, shipping, fraud prevention, or website analytics.

How We Use Your Information

The information we collect is used solely to operate our business, fulfill your orders, and improve your overall experience with FAVELA DROP. Specifically, we may use your information to:

  • Process and fulfill orders
  • Arrange shipping and delivery
  • Provide customer support
  • Send order confirmations and tracking updates
  • Improve our website and shopping experience
  • Prevent fraud and unauthorized transactions
  • Comply with applicable legal obligations

We never sell your personal information to third parties.

Marketing Communications

If you choose to subscribe to our newsletter or promotional emails, we may occasionally send updates about new collections, exclusive offers, and special promotions. You can unsubscribe from marketing communications at any time by using the unsubscribe link included in every email.

Cookies

Like most online stores, our website uses cookies and similar technologies to improve website functionality, remember your preferences, analyze website performance, and provide a smoother shopping experience. You can disable cookies through your browser settings, although doing so may affect certain features of the website.

Children's Data

Our website is not intended for children under the age of 16, and we do not knowingly collect personal information from minors. If you believe that a child has provided us with personal information, please contact us and we will take appropriate steps to remove it.

Sharing Your Information

To operate our store efficiently, we may share limited personal information with trusted third-party service providers that help us deliver our services. These providers only receive the information necessary to perform their specific functions and are expected to protect your data. This may include:

  • Payment processing providers
  • Shipping and delivery partners
  • Website hosting and analytics services
  • Fraud prevention and security providers

Data Security

Protecting your personal information is important to us. We use appropriate technical and organizational security measures to help safeguard your information against unauthorized access, disclosure, misuse, or alteration. While we take reasonable precautions, no method of transmitting or storing data online can guarantee complete security.

    Data Retention

    We retain your personal information only for as long as it is necessary to fulfill the purposes described in this Privacy Policy. This includes processing orders, providing customer support, meeting legal and accounting requirements, resolving disputes, and enforcing our policies. Once the information is no longer required, it is securely deleted or anonymized whenever possible.

    Your Privacy Rights

    Depending on your country or region, you may have certain rights regarding your personal information. These rights may include the ability to:

    • Request access to your personal information
    • Correct inaccurate or incomplete information
    • Request deletion of your personal information
    • Object to certain types of data processing
    • Withdraw consent where applicable

    To exercise any of these rights, simply contact us using the email address provided below.

    Changes to This Privacy Policy

    We may update this Privacy Policy from time to time to reflect changes to our business, legal requirements, or the way we handle personal information. Any updates will be posted on this page together with the revised "Last updated" date.

    Contact

    Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at contact@faveladrop.com. For the purpose of applicable data protection laws, we are the data controller of your personal information.